Last updated: 01 November 2026
These terms describe our service process together with your approved quotation. Newer website wording does not automatically replace a previously accepted project agreement.
Please review the provider, scope, payment schedule, delivery estimate and support before approving a project. Any rights that cannot lawfully be excluded remain unaffected.
At ProxDigi, we prioritize mutual trust, transparent processes, and commercial clarity. A project is contracted with the specific legal entity named in its approved quotation: PROXDIGI (PRIVATE) LIMITED (Pakistan) or PROXDIGI LLC (United States).
These terms explain how project scope is defined, payments are handled, deliverables are verified, and concerns are resolved fairly.
The default provider on this website is PROXDIGI (PRIVATE) LIMITED, incorporated in Pakistan on 07 October 2026 (SECP CUIN: 0359992; FBR NTN: K349595). PROXDIGI LLC is a separate New Mexico entity (Entity ID 0008135488). A project is contracted with the entity named in its approved quotation. Contact: team@proxdigi.com; official WhatsApp: +92 317 3944452. The registered Pakistan office is listed on our Company & Payment Details page.
Your quotation identifies the pages, features, deliverables, exclusions, price, currency, third-party costs, payment milestones, estimated schedule and support. Changes outside that scope are reviewed and priced separately, with any effect on delivery agreed before additional work begins.
A quote request is an inquiry. The project begins after the relevant proposal is accepted through a recorded approval method and required dependencies are available. We keep the accepted quotation and terms version with the order. Questions or requested changes should be raised before acceptance.
Review steps and payment dates are stated in the quotation and invoice. Pay only the verified company beneficiary shown there. For Pakistan-company orders, Meezan uses ProxDigi (Private) Limited and Payoneer requests use ProxDigi Private Limited. Payment confirms the transaction; it does not by itself waive agreed corrections, support or non-excludable rights.
Clients supply accurate requirements and materials they are authorized to use, and arrange required access through an agreed secure method. If missing content, access or feedback blocks progress, we notify the client and may pause work. A paused project is not automatically delivered. Any restart cost must be disclosed and agreed.
We coordinate the agreed work, share review versions where applicable and assess corrections against the approved scope. Responsibility and communication routes are defined for the project. A preview or screenshot is not proof that all functions are complete; delivery checks depend on the agreed specification.
The estimated delivery date and dependencies are recorded in the quotation or project timeline. We notify clients of material changes and propose an updated schedule when missing assets, third-party approvals, outages or agreed scope changes affect delivery. An urgent preference is not a confirmed deadline until accepted.
Included revision rounds and their scope are stated in the quotation. Corrections to agreed deliverables are distinguished from new features, added pages or redesign requests. Additional work is quoted separately and begins only after approval.
Keep material instructions, approvals and payment questions in the project portal or official company channels. Team members are not authorized to request personal payments or privately alter company terms. Concerns about conduct are reviewed using the available evidence; legitimate feedback and complaints are welcome.
Your quotation identifies which custom deliverables and usage rights transfer after agreed payment, and any third-party or pre-existing licenses that remain subject to separate terms. We do not claim ownership of client-provided materials or third-party software. Any suspension or access change must follow agreed notice, applicable terms and law; no hidden kill switches.
Domains, hosting, plugins, APIs, email plans and payment services may have separate provider terms, fees, renewals and approval requirements. We disclose agreed third-party costs. We cannot guarantee a provider's decision, uninterrupted operation or search-engine ranking. Responsibilities for configuration and support are stated in the quotation.
If you wish to cancel or request a refund, contact team@proxdigi.com with your order reference. We review the accepted scope, verifiable work completed, any unused prepaid amount, and supplier charges disclosed and authorised before purchase. We provide a written explanation of the proposed settlement; there is no blanket no-refunds rule. Mandatory consumer remedies, lawful complaints and payment-provider disputes remain available. Report mistaken, duplicate or unauthorised payments promptly. Please also review our 7-day refund request and 15-day dispute review policy before placing an order.
Where 30-day support is included, it covers reproducible defects in the agreed delivered work for 30 calendar days from the launch or handover date stated in the quotation. New features, unrelated third-party changes and ongoing maintenance are separately scoped. We assess reported issues before determining whether they fall within included support.
Email team@proxdigi.com with your order number, the issue and relevant evidence. We aim to review concerns fairly and communicate next steps. Abusive conduct and credible security threats may be handled appropriately, but good-faith reviews, refund requests, complaints or lawful reporting are not prohibited.
The accepted quotation identifies your contracting entity and any applicable governing-law provision. Agreements made with PROXDIGI (PRIVATE) LIMITED are generally subject to applicable Pakistani contract law, including relevant mandatory provincial consumer protections. Electronic approvals and retained records are considered under applicable law. We first encourage a written complaint and good-faith resolution, but do not restrict available courts, consumer forums, regulators or other lawful remedies. Work contracted with PROXDIGI LLC requires a separate agreement identifying its applicable terms.
PROXDIGI (PRIVATE) LIMITED values documented delivery, fair notice and prompt resolution. The following internal service-review periods help us distinguish timely corrections from later additions or changes of preference. They are not statutory limitation periods and do not remove mandatory legal rights.
After documented delivery or handover, notify us in writing of any shortfall against the agreed scope, cancellation concern or request for a discretionary refund. Include your order number, the affected feature and evidence. Refund eligibility is evaluated, not automatic.
A complaint raised after the first seven days and within fifteen days will be reviewed by our team. We may ask when the issue first arose, why it was not reported earlier, whether it falls within the approved scope, and what earlier review or approval records show.
We ordinarily have no further obligation to provide a voluntary goodwill refund or free work for a late change of preference or an unapproved extra feature. Requests may still be reviewed as appropriate. Contractual warranties, included support, non-delivery, material defects and rights under applicable law remain unaffected.
The timeline starts only on the documented date of usable delivery or agreed handover, supported by a completion notice and reasonable client access. A quotation, invoice, incomplete preview or advance payment alone does not start the clock. If there is no actual delivery, the review period cannot be used to deny a non-delivery complaint.
Custom websites, code and software are services rather than ordinary physical goods; a completed digital deliverable cannot simply be returned like a boxed product. We review the signed quotation, milestone records, demonstrable completed work, genuine deficiencies, unspent advances, prior approvals and disclosed, authorised non-recoverable supplier charges. Any correction, partial refund or other remedy is determined fairly in light of the evidence and applicable law.
Clients should inspect delivered pages, functions and credentials promptly and submit specific concerns through official channels. We retain delivery timestamps, agreed requirements, revisions, support messages, acceptance records and payment evidence. A delayed complaint and earlier opportunity to inspect may be relevant evidence, but silence alone is not conclusive acceptance or proof that a service was defect-free.
Where the accepted quotation includes 30 days of post-launch defect support, that promise remains available throughout its agreed term notwithstanding this 15-day administrative goodwill review window. Issues involving latent defects, materially incomplete delivery, breach of express commitments, misrepresentation or other non-excludable rights are not dismissed solely because of a reporting date.
Email team@proxdigi.com or use your official project portal. Provide the order/invoice number, delivery date, exact missing or defective item, screenshots or recordings, and your requested resolution. We will acknowledge and investigate reasonably, provide a written decision or proposed correction, and respond to a formal statutory notice within the period required by applicable law (including 15 days under section 28(2) of the Punjab Consumer Protection Act, 2005, where it applies).
Neither party should use fabricated evidence, threats, unlawful coercion, harassment or extortion to obtain payment, additional work or a refund. We may preserve records and pursue appropriate remedies through lawful authorities where genuine misconduct is evidenced. A bona fide refund request, negative review, lawyer's notice or lawful complaint is not, by itself, harassment or blackmail.
For contractual questions, corporate verification, or official project notices, please contact our administrative team:
Policy at a glance
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