Client Safety Policy

Zero Tolerance for Fraud & Scams

We have a strict zero tolerance policy against any form of fraud or unethical behavior.

• No developer or team member is allowed to request personal payments
• Any attempt to scam or mislead clients will result in immediate termination
• Strict action is taken against violations after proper review

Secure Payment Policy

To ensure complete safety:

• Clients are encouraged to make payments only after project completion
• All payments must be made only to the official company account
• No payment should be given to any individual developer or staff member
• Optional advance payments may be accepted only through official channels

Official Communication Channels Only

For security and transparency:

• All communication must take place in official WhatsApp groups or company email
• No private deals or unofficial communication with developers are allowed
• Clients should report any suspicious activity immediately

Email: team@proxdigi.com
WhatsApp: +92 317 3944452

Team Monitoring & Control

We maintain strict internal monitoring to protect clients:

• Every project is supervised by a monitoring officer
• Admin manages communication between client and team
• Developers are required to respond professionally and timely
• Any negligence or misconduct leads to strict action

Developer Conduct Rules

To maintain service quality:

• Developers must remain professional at all times
• Ignoring clients or abandoning projects is not allowed
• Misbehavior or incomplete work leads to termination
• Any financial misconduct results in immediate removal

Client Protection Guarantee

We guarantee that:

• Clients will not face any scam or fraud from our team
• Legally incorporated entity: PROXDIGI (PRIVATE) LIMITED (SECP CUIN: 0359992 | FBR NTN: K349595)
• All project dealings are transparent and documented
• Clients' data and access remain secure
• Work is delivered before final payment request (as per policy)

Domain & Hosting Responsibility

• Clients are responsible for providing their own domain and hosting
• Our team only handles development and related services
• We do not manage third-party hosting accounts unless agreed

Access & Security Guidelines

To ensure safety:

• Clients must provide access only through official channels
• Access should be revoked after project completion
• Sharing personal or sensitive data outside official groups is not recommended
• ProxDigi is not responsible for issues caused by unofficial communication

Transparency Commitment

We believe in:

• Honest and open communication
• Clear pricing and no hidden charges
• Ethical business practices
• Long-term client relationships